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Why NPS ?
The Net Promoter Score then is the percentage of members who are promoters less the percentage of detractors. This formula accounts for the central tendency bias and focuses action on the two priorities: reduce issues and raise excellence.
Calculation
The Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 to 100. A score of -100 means every respondent is a detractor while a score of 100 means everyone is a promoter. NPS is an indicator of your company’s health and is the first step to improving your customer’s loyalty
Reports
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